Delivery and Refund Policy

DELIVERY

All orders placed before 3 PM on weekdays will be delivered the next working day within Istanbul or Madrid, excluding holidays and weekends.

RETURNS

You may return any product purchased from Lando Studio within 14 days from the day of delivery. Returned products must be unworn, unwashed, and undamaged.

To initiate a return, please email [email protected] with your order number and the item(s) you wish to return. Once notified, you can ship the product(s) back to us.

Please note that customers are responsible for covering the shipping costs for all returns.

Our return conditions are as follows:

The product must be unworn and unwashed.
It should be returned in its original packaging without any damage.
Returns should be sent to the address provided by Lando Studio.

We cannot accept returns without the original undamaged packaging. If we receive damaged products, we will return them to the sender, and any additional shipping costs will be the responsibility of the customer.

Any accessories included with the product upon delivery must also be returned undamaged in their original packaging.

Products that have been worn, washed, or altered cannot be returned.

If the product is not suitable for return due to its specifications or if returning it would render it unsellable due to expiration, it cannot be returned.

Products specially produced for occasions such as New Year’s Eve, Valentine’s Day, Mother/Father’s Day, etc., cannot be returned.

EXCHANGES

Upon receiving your exchange request along with the product you wish to exchange, we will inspect it. If approved, we will ship your desired product within 2 working days if it is in stock.

If the product is out of stock, we will refund the purchase price using the same method as your initial payment.

Exchanges are only allowed within the same model for a different color, size, or number. You cannot exchange your product for a different type of product.